How do I optimize my website with Contentsquare?

Contentsquare AI Assistant

Automated analysis of all your customer interactions—whether they’re chat, email, or voice. Discover why customers reach out, how your team handles conversations, and what to improve.

Turn customer conversations into lower costs and higher loyalty

  • Conversation Insights
    Understand the root causes behind customer issues. Stop waiting on surveys; analyze every customer interaction to uncover driving factors and track sentiment shifts.

  • Quality Assurance
    Move from reactive audits to proactive quality management through automatic evaluation of every conversation. Track performance over time to improve experiences without piling up costs.

  • AI Agent Analytics
    Understand how your AI agents perform when trust is crucial. Automatically track metrics like sentiment and abandonment to optimize performance.

Common use cases

  1. Increase conversions and revenue with AI commerce agents
    Design experiences that guide customers through purchases. Use insights to scale AI interactions and improve conversions.

    Top impact metrics:

    • Conversion rate

  2. Improve AI deflection without impacting the customer experience
    Analyze customer interactions to define which issues AI should handle and improve deflection rates while ensuring quality support.

    Top impact metrics:

    • Deflection rate

  3. Automate manual tasks and proactively address customer issues
    Analyze customer interactions for key insights and streamline workflows to improve efficient operations.

    Top impact metrics:

    • Cost per contact

Spot churn signals early and act before it's too late

Analyze frequency of customer interactions and monitor for sentiment changes to identify early signs of churn. Proactively intervene to retain customers.

Top impact metrics:

  • Early churn risk signals identified

Benefits of Conversation Intelligence

How can Conversation Intelligence help your role?

  • CMO / VP Digital Marketing
    Reduce friction that drives cost, churn, and brand risk. Identify loyalty issues and track sentiment.

  • Digital Marketing / Growth Lead
    Automated insights for use cases and support scaling.

  • Chief Customer Officer (CCO)
    Identify and address churn risks systematically.

Connect to your favorite customer service and interaction platforms

  • Amazon Connect
  • Dialpad
  • Five9
  • Gladly
  • Intercom
  • Khoros
  • Kustomer
  • Livechat
  • Nice CX One
  • Salesforce
  • Zendesk

Frequently asked questions

  1. How does Conversation Intelligence complement Contentsquare?
    It connects what customers say with their digital behavior for a comprehensive view.

  2. What will I get in the first few weeks?
    Insights into contact drivers and agent performance.

  3. What channels does Conversation Intelligence analyze?
    Voice, chat, and email conversations.