How do I optimize my website with Contentsquare?

Contentsquare AI Assistant

Automatically analyze all your customer interactions—whether they’re chat, email, or voice. Discover why customers reach out, how your team handles conversations, and what to improve.

Turn customer conversations into lower costs and higher loyalty

  • Conversation Insights: Stop waiting on surveys or sample analytics. Instead, analyze every customer interaction to uncover what’s driving contact and how sentiment shifts over time.
  • Quality Assurance: Replace slow, manual QA with automatic evaluation of every conversation. Get consistent, objective views of policy adherence, issue resolution, and agent performance.
  • AI Agent Analytics: Your AI agents are handling more customer conversations, but can you depend on them? See where automation succeeds or falls short, and where customers need human support.

Common use cases

  • Use customer conversations to fuel growth, retention, and cost-efficiency: Spot what’s driving demand, creating friction, or putting retention at risk.
  • Increase conversions and revenue with AI commerce agents: Design AI agent experiences that don’t just resolve issues but guide customers through purchases too.
  • Improve AI deflection without impacting the customer experience: Understand which interactions AI can handle and where your AI agents need refinement.
  • Use customer conversations to inform better product decisions: Conversation Intelligence highlights friction points, feature gaps, and new customer needs.
  • Spot churn signals early and act before it's too late: Changes in customer contact frequency, sentiment, and unresolved issues can be early signs of churn.

Benefits of Conversation Intelligence

  • For CMOs / VPs: Reduce friction that drives cost, churn, and brand risk.
  • For Digital Marketing / Growth Leads: Fix what’s driving contact and scale up support.
  • For Chief Customer Officers (CCOs): Spot churn risks early and act with confidence.
  • For VPs of Customer Support / Experience: Lower costs while improving experience quality.

Frequently asked questions

  • How does Conversation Intelligence complement Contentsquare? Contentsquare shows what happens in digital journeys and product usage. Conversation Intelligence adds what customers say and why they reached out.

  • What will I get in the first few weeks? A clear view of top contact drivers and emerging issues, consistent agent assessment, and prioritized coaching opportunities based on real conversations.

  • What channels does Conversation Intelligence analyze? Conversation Intelligence analyzes voice, chat, and email conversations to uncover drivers, sentiment, root cause, and performance across human and AI agents.