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Turn customer conversations into lower costs and higher loyalty

Automatically analyze all your customer interactions—whether they’re chat, email, or voice. Discover why customers reach out, how your team handles conversations, and what to improve.

Learn from customer conversations at scale

Make conversations your go-to source of customer insights. Use them to spot quality issues, uncover the root causes, and find improvement opportunities—from automation possibilities to emerging problems.

Conversation Insights

Stop waiting on surveys or sample analytics. Instead, analyze every customer interaction to uncover what’s driving contact and how sentiment shifts over time.

Customer Insights reveals the bigger picture of what customers are saying—so you can anticipate problems, improve products and processes, and reduce repeat contacts and churn.

Quality Assurance

Replace slow, manual QA with automatic evaluation of every conversation. Get consistent, objective views of policy adherence, issue resolution, and agent performance.

Conversation Intelligence also links quality signals to real outcomes—like repeat contact, escalations, and appeasements. So you can coach with precision, track performance over time, and improve experiences without stacking up costs.

AI Agent Analytics

Your AI agents are handling more customer conversations, but can you depend on them? See where automation succeeds or falls short, and where customers need human support.

AI Agent Analytics automatically tracks containment, transfers, abandonment, and sentiment, helping you improve prompts, guardrails, and escalation strategies.

Common use cases

Use customer conversations to fuel growth, retention, and cost-efficiency. Spot what’s driving demand, creating friction, or putting retention at risk. So you can take proactive, data-driven action instead of playing catch-up.

Benefits of Conversation Intelligence

How can Conversation Intelligence help your role?

CMO / VP Digital Marketing

  • Reduce friction that drives cost, churn, and brand risk
  • Identify top pain points impacting loyalty
  • Reduce support-driven friction across digital journeys

Digital Marketing / Growth Lead

  • Understand which use cases to automate with AI agents
  • Improve deflection by fixing self-service content
  • Reduce friction that blocks conversion and retention

Chief Customer Officer (CCO)

  • Spot churn risks early and act with confidence
  • Monitor customer sentiment and experience trends
  • Detect repeat issues and unresolved friction sooner

VP of Customer Support / Experience

  • Lower costs while improving experience quality
  • Reduce repeat contacts and escalations
  • Improve agent effectiveness with real conversation insights

Director of QA / Quality Ops / L&D

  • Deliver consistent quality without manual reviews
  • Evaluate agent performance across all conversations
  • Coach agents with real, contextual examples

Frequently asked questions

  • How does Conversation Intelligence complement Contentsquare?
    Contentsquare shows what happens in digital journeys and product usage. Conversation Intelligence adds what customers say and why they reached out, connecting support signals to product and digital behavior for a more complete view.

  • What will I get in the first few weeks?
    A clear view of top contact drivers and emerging issues, consistent agent assessment, and prioritized coaching opportunities based on real conversations.

  • What channels does Conversation Intelligence analyze?
    Conversation Intelligence analyzes voice, chat, and email conversations to uncover drivers, sentiment, root cause, and performance across human and AI agents.