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Turn customer conversations into lower costs and higher loyalty

Automatically analyze all your customer interactions—whether they’re chat, email, or voice. Discover why customers reach out, how your team handles conversations, and what to improve.

  • Core capabilities

Learn from customer conversations at scale

Make conversations your go-to source of customer insights. Use them to spot quality issues, uncover the root causes, and find improvement opportunities—from automation possibilities to emerging problems.

Understand the root causes behind customer issues

Stop waiting on surveys or sample analytics. Instead, analyze every customer interaction to uncover what’s driving contact and how sentiment shifts over time.

  • Quality Assurance

Move from reactive audits to proactive quality management

Replace slow, manual QA with automatic evaluation of every conversation. Get consistent, objective views of policy adherence, issue resolution, and agent performance.

AI Agent Analytics

Understand how your AI agents perform when trust is at stake

Your AI agents are handling more customer conversations, but can you depend on them? See where automation succeeds or falls short, and where customers need human support.

Common use cases

  • Use customer conversations to fuel growth, retention, and cost-efficiency
  • Increase conversions and revenue with AI commerce agents
  • Improve AI deflection without impacting the customer experience
  • Automate manual tasks and proactively address customer issues
  • Use customer conversations to inform better product decisions
  • Spot churn signals early and act before it's too late

Benefits of Conversation Intelligence

How can Conversation Intelligence help your role?

  • CMO / VP Digital Marketing
    Reduce friction that drives cost, churn, and brand risk
    • Identify top pain points impacting loyalty
  • Digital Marketing / Growth Lead
    Fix what’s driving contact and scale up support
    • Understand which use cases to automate with AI agents
  • Chief Customer Officer (CCO)
    Spot churn risks early and act with confidence
    • Monitor customer sentiment and experience trends
  • VP of Customer Support / Experience
    Lower costs while improving experience quality
    • Reduce repeat contacts and escalations
  • Director of QA / Quality Ops / L&D
    Deliver consistent quality without manual reviews
    • Evaluate agent performance across all conversations

Frequently asked questions

  • How does Conversation Intelligence complement Contentsquare?
    Contentsquare shows what happens in digital journeys and product usage. Conversation Intelligence adds what customers say and why they reached out, connecting support signals to product and digital behavior for a more complete view.
  • What will I get in the first few weeks?
    A clear view of top contact drivers and emerging issues, consistent agent assessment, and prioritized coaching opportunities based on real conversations.
  • What channels does Conversation Intelligence analyze?
    Conversation Intelligence analyzes voice, chat, and email conversations to uncover drivers, sentiment, root cause, and performance across human and AI agents.