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Turn customer conversations into lower costs and higher loyalty

Automatically analyze all your customer interactions—whether they’re chat, email, or voice. Discover why customers reach out, how your team handles conversations, and what to improve.

Core capabilities

Learn from customer conversations at scale

Make conversations your go-to source of customer insights. Use them to spot quality issues, uncover the root causes, and find improvement opportunities—from automation possibilities to emerging problems.

  • Conversation Insights
    Stop waiting on surveys or sample analytics. Instead, analyze every customer interaction to uncover what’s driving contact and how sentiment shifts over time.

  • Quality Assurance
    Replace slow, manual QA with automatic evaluation of every conversation. Get consistent, objective views of policy adherence, issue resolution, and agent performance.

  • AI Agent Analytics
    Your AI agents are handling more customer conversations, but can you depend on them? See where automation succeeds or falls short, and where customers need human support.

Common use cases

Use customer conversations to fuel growth, retention, and cost-efficiency

  • Increase conversions and revenue with AI commerce agents
    Design AI agent experiences that don’t just resolve issues but guide customers through purchases too.

  • Improve AI deflection without impacting the customer experience
    Understand which interactions AI can handle, which need human assistance, and where your AI agents need refinement.

  • Automate manual tasks and proactively address customer issues
    Streamline workflows, improve agent guidance, and reduce unnecessary effort.

  • Use customer conversations to inform better product decisions
    Conversation Intelligence highlights friction points, feature gaps, and new customer needs.

  • Spot churn signals early and act before it's too late
    Keep an eye on these signals and highlight where customers are getting frustrated.

Benefits of Conversation Intelligence

How can Conversation Intelligence help your role?

  • CMO / VP Digital Marketing
    Reduce friction that drives cost, churn, and brand risk.

  • Digital Marketing / Growth Lead
    Fix what’s driving contact and scale up support.

  • Chief Customer Officer (CCO)
    Spot churn risks early and act with confidence.

  • VP of Customer Support / Experience
    Lower costs while improving experience quality.

  • Director of QA / Quality Ops / L&D
    Deliver consistent quality without manual reviews.

Frequently asked questions

  • How does Conversation Intelligence complement Contentsquare?
    Contentsquare shows what happens in digital journeys and product usage. Conversation Intelligence adds what customers say and why they reached out, connecting support signals to product and digital behavior for a more complete view.

  • What will I get in the first few weeks?
    A clear view of top contact drivers and emerging issues, consistent agent assessment, and prioritized coaching opportunities based on real conversations.

  • What channels does Conversation Intelligence analyze?
    Conversation Intelligence analyzes voice, chat, and email conversations to uncover drivers, sentiment, root cause, and performance across human and AI agents.