How do I optimize my website with Contentsquare?
Contentsquare AI Assistant
Automatically analyze all your customer interactions—whether they’re chat, email, or voice. Discover why customers reach out, how your team handles conversations, and what to improve.
Turn customer conversations into lower costs and higher loyalty
- Core capabilities
- Conversation Insights: Understand the root causes behind customer issues
- Quality Assurance: Move from reactive audits to proactive quality management
- AI Agent Analytics: Understand how your AI agents perform when trust is at stake
Common use cases
Use customer conversations to fuel growth, retention, and cost-efficiency
Spot what’s driving demand, creating friction, or putting retention at risk.
Top impact metrics: Conversion rate
Improve AI deflection without impacting the customer experience
Get a fuller picture of your customer experience, including changes in sentiment, exchange patterns, and root causes of contacts.
Top impact metrics: Deflection rate
Automate manual tasks and proactively address customer issues
With every customer interaction analyzed and categorized automatically, there’s no need for slow after-call work.
Top impact metrics: Cost per contact
Use customer conversations to inform better product decisions
Conversation Intelligence highlights friction points, feature gaps, and new customer needs, and connects them to conversation topics, sentiment, and trends.
Top impact metrics: Top customer-reported product issues identified
Spot churn signals early and act before it's too late
Conversation Intelligence keeps an eye on customer contact frequency, sentiment, and unresolved issues that may indicate churn.
Top impact metrics: Early churn risk signals identified
Benefits of Conversation Intelligence
How can Conversation Intelligence help your role?
- CMO / VP Digital Marketing: Reduce friction that drives cost, churn, and brand risk.
- Digital Marketing / Growth Lead: Fix what’s driving contact and scale up support.
- Chief Customer Officer (CCO): Spot churn risks early and act with confidence.
- VP of Customer Support / Experience: Lower costs while improving experience quality.
- Director of QA / Quality Ops / L&D: Deliver consistent quality without manual reviews.
Connect to your favorite customer service and interaction platforms
- Amazon Connect
- Dialpad
- Five9
- Gladly
- Intercom
- Khoros
- Kustomer
- Livechat
- Nice CX One
- Salesforce
- Zendesk
Frequently asked questions
How does Conversation Intelligence complement Contentsquare?
Conversation Intelligence adds what customers say and why they reached out, connecting support signals to product and digital behavior.What channels does Conversation Intelligence analyze?
Conversation Intelligence analyzes voice, chat, and email conversations to uncover drivers, sentiment, root cause, and performance across human and AI agents.