How do I optimize my website with Contentsquare?

Contentsquare AI Assistant

Automatically analyze all your customer interactions—whether they’re chat, email, or voice. Discover why customers reach out, how your team handles conversations, and what to improve.

Turn customer conversations into lower costs and higher loyalty

  • Capabilities: Analyze all customer interactions to uncover driving factors.
  • Quality Assurance: Automate the evaluation of all conversations.
  • AI Agent Analytics: Understand AI performance in customer interactions.

Core capabilities

Learn from customer conversations at scale

Make conversations your go-to source of customer insights. Use them to spot quality issues, uncover the root causes, and find improvement opportunities—from automation possibilities to emerging problems.

  • Conversation Insights: Analyze every customer interaction to uncover what drives contact.
  • Quality Assurance: Transition from manual auditing to automatic quality management.
  • AI Agent Analytics: Track AI performance metrics such as containment, transfers, and sentiment.

Common use cases

  1. Increase conversions and revenue with AI commerce agents: Guide customers through purchases.
  2. Improve AI deflection without impacting the customer experience: Gain insights on AI capabilities.
  3. Automate manual tasks and proactively address customer issues: Analyze interactions to surface common questions and issues.
  4. Use customer conversations to inform better product decisions: Connect friction points and customer needs to products.
  5. Spot churn signals early and act before it's too late: Monitor changes in contact frequency, sentiment, and issues.

Benefits of Conversation Intelligence

  • For CMOs: Reduce friction and track sentiment tied to campaigns.
  • For Digital Marketing Leads: Understand automation use cases and improve conversion.
  • For Chief Customer Officers: Monitor sentiment and align teams around customer insights.
  • For VP of Customer Support/Experience: Balance efficiency with customer satisfaction.
  • For Directors of Quality Assurance: Automate evaluations and track trends over time.

Frequently asked questions

  • How does Conversation Intelligence complement Contentsquare?: It adds insights into customer sentiments and drivers.
  • What will I get in the first few weeks?: Top contact drivers, agent assessment, and prioritized coaching opportunities.
  • What channels does Conversation Intelligence analyze?: Conversational analysis includes voice, chat, and email.

Connect to your favorite customer service platforms

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