How do I optimize my website with Contentsquare?

Contentsquare AI Assistant

Automatically analyze all your customer interactions—whether they’re chat, email, or voice. Discover why customers reach out, how your team handles conversations, and what to improve.

Turn customer conversations into lower costs and higher loyalty

  • Capabilities: Understand the root causes behind customer issues
  • Quality Assurance: Move from reactive audits to proactive quality management
  • AI Agent Analytics: Understand how your AI agents perform when trust is at stake

Core capabilities

Learn from customer conversations at scale

Make conversations your go-to source of customer insights. Use them to spot quality issues, uncover the root causes, and find improvement opportunities—from automation possibilities to emerging problems.

Customer Insights

Customer Insights reveals the bigger picture of what customers are saying—so you can anticipate problems, improve products and processes, and reduce repeat contacts and churn.

AI Agent Analytics

AI Agent Analytics automatically tracks containment, transfers, abandonment, and sentiment, helping you improve prompts, guardrails, and escalation strategies.

Common use cases

Use customer conversations to fuel growth, retention, and cost-efficiency

Spot what’s driving demand, creating friction, or putting retention at risk. So you can take proactive, data-driven action instead of playing catch-up.

Improve AI deflection without impacting the customer experience

Get a fuller picture of your customer experience, including changes in sentiment, exchange patterns, and root causes of contacts.

Use customer conversations to inform better product decisions

Conversation Intelligence highlights friction points, feature gaps, and new customer needs, and connects them to conversation topics, sentiment, and trends.

Spot churn signals early and act before it's too late

Changes in customer contact frequency, sentiment, and unresolved issues can be early signs of churn.

Benefits of Conversation Intelligence

  1. Identify top pain points impacting loyalty
  2. Reduce support-driven friction across digital journeys
  3. Detect repeat issues and unresolved friction sooner

Talk to our team to discover how Conversation Intelligence can support your customer experience goals.