How do I optimize my website with Contentsquare?

Contentsquare AI Assistant

Automatically analyze all your customer interactions—whether they’re chat, email, or voice. Discover why customers reach out, how your team handles conversations, and what to improve.

Turn customer conversations into lower costs and higher loyalty

  • Conversation Insights
    Understand the root causes behind customer issues
    Stop waiting on surveys or sample analytics. Instead, analyze every customer interaction to uncover what’s driving contact and how sentiment shifts over time.

  • Quality Assurance
    Move from reactive audits to proactive quality management
    Replace slow, manual QA with automatic evaluation of every conversation. Get consistent, objective views of policy adherence, issue resolution, and agent performance.

  • AI Agent Analytics
    Understand how your AI agents perform when trust is at stake
    Your AI agents are handling more customer conversations, but can you depend on them? See where automation succeeds or falls short, and where customers need human support.

Common use cases

Increase conversions and revenue with AI commerce agents

Design AI agent experiences that don’t just resolve issues, but guide customers through purchases too.

Improve AI deflection without impacting the customer experience

Get a fuller picture of your customer experience, including changes in sentiment, exchange patterns, and root causes of contacts.

Use customer conversations to inform better product decisions

Product issues show up in customer conversations long before they appear in surveys or usage data.

Spot churn signals early and act before it's too late

Changes in customer contact frequency, sentiment, and unresolved issues can be early signs of churn.

Benefits of Conversation Intelligence

  • CMO / VP Digital Marketing
    Reduce friction that drives cost, churn, and brand risk

  • Digital Marketing / Growth Lead
    Fix what’s driving contact and scale up support

  • Chief Customer Officer (CCO)
    Spot churn risks early and act with confidence

  • VP of Customer Support / Experience
    Lower costs while improving experience quality

Frequently asked questions

  • How does Conversation Intelligence complement Contentsquare?
    It connects support signals to product and digital behavior for a more complete view.

  • What channels does Conversation Intelligence analyze?
    It analyzes voice, chat, and email conversations to uncover drivers, sentiment, root cause, and performance across human and AI agents.