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Contentsquare AI Assistant

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Automatically analyze all your customer interactions—whether they’re chat, email, or voice. Discover why customers reach out, how your team handles conversations, and what to improve.

Turn customer conversations into lower costs and higher loyalty

Learn from customer conversations at scale

Make conversations your go-to source of customer insights. Use them to spot quality issues, uncover the root causes, and find improvement opportunities—from automation possibilities to emerging problems.

Understand the root causes behind customer issues

Stop waiting on surveys or sample analytics. Instead, analyze every customer interaction to uncover what’s driving contact and how sentiment shifts over time.

Customer Insights reveals the bigger picture of what customers are saying—so you can anticipate problems, improve products and processes, and reduce repeat contacts and churn.

Move from reactive audits to proactive quality management

Replace slow, manual QA with automatic evaluation of every conversation. Get consistent, objective views of policy adherence, issue resolution, and agent performance.

Understand how your AI agents perform when trust is at stake

Your AI agents are handling more customer conversations, but can you depend on them? See where automation succeeds or falls short, and where customers need human support.

AI Agent Analytics automatically tracks containment, transfers, abandonment, and sentiment, helping you improve prompts, guardrails, and escalation strategies.

Common use cases

Use customer conversations to fuel growth, retention, and cost-efficiency

Spot what’s driving demand, creating friction, or putting retention at risk.

Increase conversions and revenue with AI commerce agents

Design AI agent experiences that don’t just resolve issues, but guide customers through purchases too.

Improve AI deflection without impacting the customer experience

Get a fuller picture of your customer experience, including changes in sentiment, exchange patterns, and root causes of contacts.

Automate manual tasks and proactively address customer issues

With every customer interaction analyzed and categorized automatically, there’s no need for slow after-call work.

Use customer conversations to inform better product decisions

Product issues show up in customer conversations long before they appear in surveys or usage data.

Spot churn signals early and act before it's too late

Changes in customer contact frequency, sentiment, and unresolved issues can be early signs of churn.

Benefits of Conversation Intelligence

How can Conversation Intelligence help your role?

CMO / VP Digital Marketing

  • Reduce friction that drives cost, churn, and brand risk
  • Identify top pain points impacting loyalty

Digital Marketing / Growth Lead

  • Fix what’s driving contact and scale up support
  • Understand which use cases to automate with AI agents

Chief Customer Officer (CCO)

  • Spot churn risks early and act with confidence
  • Monitor customer sentiment and experience trends

VP of Customer Support / Experience

  • Lower costs while improving experience quality
  • Reduce repeat contacts and escalations

Director of QA / Quality Ops / L&D

  • Deliver consistent quality without manual reviews
  • Evaluate agent performance across all conversations

Frequently asked questions

  • How does Conversation Intelligence complement Contentsquare?
    Contentsquare shows what happens in digital journeys and product usage. Conversation Intelligence adds what customers say and why they reached out.

  • What channels does Conversation Intelligence analyze?
    Conversation Intelligence analyzes voice, chat, and email conversations to uncover drivers, sentiment, root cause, and performance across human and AI agents.