How do I optimize my website with Contentsquare?
Contentsquare AI Assistant
Automatically analyze all your customer interactions—whether they’re chat, email, or voice. Discover why customers reach out, how your team handles conversations, and what to improve.
Turn customer conversations into lower costs and higher loyalty
Core capabilities
Learn from customer conversations at scale
Make conversations your go-to source of customer insights. Use them to spot quality issues, uncover the root causes, and find improvement opportunities—from automation possibilities to emerging problems.
Conversation Insights
Stop waiting on surveys or sample analytics. Instead, analyze every customer interaction to uncover what’s driving contact and how sentiment shifts over time. Customer Insights reveals the bigger picture of what customers are saying—so you can anticipate problems, improve products and processes, and reduce repeat contacts and churn.
Quality Assurance
Replace slow, manual QA with automatic evaluation of every conversation. Get consistent, objective views of policy adherence, issue resolution, and agent performance.
AI Agent Analytics
Your AI agents are handling more customer conversations, but can you depend on them? See where automation succeeds or falls short, and where customers need human support.
Common use cases
Use customer conversations to fuel growth, retention, and cost-efficiency
Increase conversions and revenue with AI commerce agents
Design AI agent experiences that don’t just resolve issues, but guide customers through purchases too.
Improve AI deflection without impacting the customer experience
Automate manual tasks and proactively address customer issues
Use customer conversations to inform better product decisions
Spot churn signals early and act before it's too late
Benefits of Conversation Intelligence
How can Conversation Intelligence help your role?
- CMO / VP Digital Marketing: Reduce friction that drives cost, churn, and brand risk.
- Digital Marketing / Growth Lead: Fix what’s driving contact and scale up support.
- Chief Customer Officer (CCO): Spot churn risks early and act with confidence.
- VP of Customer Support / Experience: Lower costs while improving experience quality.
- Director of QA / Quality Ops / L&D: Deliver consistent quality without manual reviews.
Connect to your favorite customer service and interaction platforms
Frequently asked questions
- How does Conversation Intelligence complement Contentsquare?
Contentsquare shows what happens in digital journeys and product usage. Conversation Intelligence adds what customers say and why they reached out, connecting support signals to product and digital behavior for a more complete view.
- What channels does Conversation Intelligence analyze?
Conversation Intelligence analyzes voice, chat, and email conversations to uncover drivers, sentiment, root cause, and performance across human and AI agents.